FAQ's

Please check our FAQ pages (Frequently Asked Questions) to see if your question has already been answered:

Problems with software crashing at startup

If our software displays the splash screen at startup and then crashes on Windows Vista, Windows 7 or Windows 8 you may need to change the Windows data execution protection settings. Please see this page for details on how to change the settings.

Product Help Files (Installed with product)

Access the extensive manual pages which give detailed instructions on how to use the product.

Instructions:

  • Open the program
  • View the support pages by either pressing the F1 key or by selecting "Contents" from the "Help" menu.

Alternatively the manual pages can be viewed online (Note: Opens new browser window)

Upgrades

Please see the upgrades page for information on upgrading to the latest version or to download previous releases of our software. You can also check for the latest version of the software by selecting "Check for updates" from the Help menu.

User Forums

Please visit our user forum at www.breezesysforum.co.uk/forum to ask questions and share information with other users.

There is also a Breezesys DSLR Remote Pro users group on Facebook which focuses on photo booth users and is a good source of information and help from other users. Please note that this group is not run by Breeze Systems, but we do frequently post on the group.

Email Support

If you are still having problems please contact us at support@breezesys.com and provide as much detail about the problem and how to reproduce it as you can.

Please include in your email:

  • The version of Windows you are using ( example: Windows 10)
  • Product name and version (example: DSLR Remote Pro for Windows v3.5)
  • The camera model
  • Details of how to reproduce the problem

Please do not send sample images as they can be too large for some email systems to cope with. Instead, send a link to the posted images if possible.

Breeze Systems Ltd is a UK based business and we provide all customer support by email. Telephone support is not available.

Feedback

We welcome your comments and suggestions about this site and our products. Please contact us at techsupport@breezesys.com with your views.